The Front Desk That Doesn’t Sleep
The front desk, always moving.
Patients call after hours. Auths sit overnight. Heron handles both while your team rests.
Coverage for the hours you can’t staff.
Heron answers patient calls around the clock, books visits inside your EMR, and keeps authorizations moving overnight. A missed call is a missed appointment.
Work that happens while you’re closed.
Patients reach a real answer, any hour
Booking, rescheduling, and routine questions, around the clock.
Scheduling happens inside your EMR
Written straight into your system. No double entry.
Authorizations keep moving after hours
Pre-certs and follow-ups continue overnight.
Your team picks up a clean queue
Every action logged, ready for the morning.
A front desk that never clocks out.
24/7 patient call handling
Booking, rescheduling, and routine questions, anytime.
In-EMR scheduling
Appointments written into your system, no double entry.
Overnight authorization work
Pre-certs and follow-ups continue after hours.
A logged activity trail
Every action recorded and reviewable.
Last night while you slept: 2 visits booked, 3 auths approved.
Common questions, answered plainly.
What does an after-hours front desk do?
It answers patient calls when the office is closed, books visits inside your EMR, and keeps prior authorizations moving overnight, so your team starts each day with a clean queue.
Does the after-hours front desk actually book into our EMR?
Yes. Appointments are written straight into the practice’s existing EMR, with no double entry and no separate system to reconcile in the morning.
What happens to prior authorizations overnight?
Pre-certs and authorization follow-ups keep moving after hours instead of sitting until the next business day, so fewer authorizations slip past their window unattended.
Can we review what happened overnight?
Every call, booking, and authorization action is logged, so the team picks up a clean, reviewable queue each morning instead of piecing together what happened while the office was closed.
Wake up to a desk that’s already moving.
Start with a free audit of your last 90 days. It costs $0, and it shows where your revenue is leaking.