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03 · The Front Desk That Doesn't Sleep

The front desk, always moving.

Patients call after hours. Auths sit overnight. Heron handles both while your team rests.

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What it is

Coverage for the hours you can't staff.

A missed call is a missed appointment. Heron keeps the desk running overnight.

How it works

Work that happens while you're closed.

01
Patients reach a real answer, any hour
Booking, rescheduling, and routine questions, around the clock.
02
Scheduling happens inside your EMR
Written straight into your system. No double entry.
03
Authorizations keep moving after hours
Pre-certs and follow-ups continue overnight.
04
Your team picks up a clean queue
Every action logged, ready for the morning.
What you get

A front desk that never clocks out.

24/7 patient call handling
Booking, rescheduling, and routine questions, anytime.
In-EMR scheduling
Appointments written into your system, no double entry.
Overnight authorization work
Pre-certs and follow-ups continue after hours.
A logged activity trail
Every action recorded and reviewable.

"Last night while you slept: two visits booked, three auths approved."

A typical overnight · Heron
Questions about the front desk

Common questions, answered plainly.

Yes. Appointments are written straight into the practice's existing EMR, with no double entry and no separate system to reconcile in the morning.
Pre-certs and authorization follow-ups keep moving after hours instead of sitting until the next business day, so fewer authorizations slip past their window unattended.
Every call, booking, and authorization action is logged, so the team picks up a clean, reviewable queue each morning instead of piecing together what happened while the office was closed.
See an overnight in action

Wake up to a desk that's already moving.

Thirty minutes, no PHI. See what Heron handles while you're closed.

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