The front desk, always moving.

Patients call after hours. Auths sit overnight. Heron handles both while your team rests.

What it is

Coverage for the hours you can't staff.

A missed call is a missed appointment. Heron keeps the desk running overnight.

How it works

Patients reach a real answer, any hour

Booking, rescheduling, and routine questions, around the clock.

Scheduling happens inside your EMR

Written straight into your system. No double entry.

Authorizations keep moving after hours

Pre-certs and follow-ups continue overnight.

Your team picks up a clean queue

Every action logged, ready for the morning.

What you get

24/7 patient call handling

Booking, rescheduling, and routine questions, anytime.

In-EMR scheduling

Appointments written into your system, no double entry.

Overnight authorization work

Pre-certs and follow-ups continue after hours.

A logged activity trail

Every action recorded and reviewable.

"Last night while you slept: two visits booked, three auths approved."

A typical overnight · Heron

See an overnight in action

Thirty minutes, no PHI. See what Heron handles while you're closed.